Teach customers the product. See who keeps coming back.
Getting started, core workflows, advanced tips and what's new on one page. Share a link per customer and see who keeps coming back to it.
For customer education and success teams.
For every customer
[YOUR PRODUCT] Academy
- Getting started4 videos
- Core workflows6 guides
- Advanced tips5 videos
- What's newOctober
Book office hours
Who came back
Every person gets their own link to this page. Journey shows who opened it, when, and who came back.
One came back three times. One opened it once. Two haven't opened it yet.
You send it. Then you guess.
Training lives in a help center nobody browses.
Customers ask the same how-to questions every week.
You can't tell which customers use it.
How it works
Three steps. Then you know who came back.
Ask Claude to build it
Paste the prompt above, with your notes and files.
Send it with Journey
One page, a named link for every person on your list.
Ask who came back
Who opened it, when, and who came back.
What goes in a customer academy
- 01
Getting started
The first hour, in order.
- 02
Core workflows
The jobs customers do every week.
- 03
Advanced tips
For power users.
- 04
What's new
This month's release notes.
- 05
Office hours
A button to book time.
The prompt for Claude
ChatGPT coming soonBuild a customer academy page in Journey for [PRODUCT]. Organize it into getting started, core workflows and advanced tips, with a video and a short guide for each. Add the latest release notes and a button to book office hours.
Why send a customer academy with Journey
Customers who learn the product renew. A link per customer shows you who keeps opening the academy, and who might need a call.
Questions
Frequently asked questions
Can I add videos and guides?
Yes. Embed videos, PDFs, docs and links in the order you want them watched.
Can every customer use the same page?
Yes. Share one link, or a link per customer if you want to see who's using it.
Can I control who opens it?
Yes. Require an NDA, an email or a password, set the link to expire, or limit it to approved emails and domains.
What does Claude do, and what does Journey do?
Claude drafts the customer academy and builds the page. Journey hosts it, gives each person their own link, applies the gates and turns opens, time and clicks into signals you can ask Claude about.